Robot Operations Framework

During operations you expect the robot to work without someone having a close look at it all the time. To ensure that everything is working without you watching all the time you need alerting as well as a procedure to handle incidents.

Alerting means that you are getting informed, if something is wrong with the robot (robot breaks, software problems, etc.). For proper alerting it is advised to use tools that can reach you on all the channels that make sense for you. For some of the employees it makes sense to do it via SMS, for some it is another collaboration tool. The person that should get all the information about alerting and incidents is the robot operator on-site.

The alerting message should contain the location of the robot and the problem the robot is facing. After receiving this message you can go to the location where the robot is and fix the problem. If your team gets bigger you probably nominate someone with all the technical expertise to go there and fix the problem. For this it makes total sense to create different triggers of ‘who to inform when’ and delegate this to different employees.

A tool like WAKU Sense can help you with that since it provides alerting and incident management.