More efficiency, customer satisfaction and revenue
Customer Service for Machinery, Automation & Robots
WAKU Care provides service teams of machinery and robots everything in one place: customer portal, self-service helpdesk, support tickets, work orders, spare parts, customer management, and machine data for predictive service—plus team collaboration and an intelligent assistant for more wrench time.
All tools in one connected platform.
Stop juggling spreadsheets, emails, and separate tools. WAKU Care unifies customer service for machinery and automation: from the first ticket to spare parts, work orders, and machine data—with collaboration and an AI assistant so your team works prepared and with context.
- Customer portal and self-service helpdesk for your end customers
- Support ticket system and work order management in one system
- Spare parts insights and inventory management
- Customer and machine management
- Machine data for predictive service
- Team collaboration, knowledge sharing, and intelligent smart assistant
Less paperwork
Work prepared with context—less searching, more doing
The smart assistant and merged data give technicians the right information before they arrive. Standardized workflows and checklists keep jobs on track and documented.
All data in one place
One platform instead of scattered tools and emails
Tickets, work orders, spare parts, and machine data in one place. Team and customer communication stays in context with each case and asset.
Faster solution
Faster MTTR with self-help, templates, and predictive hints
Customers use the portal and helpdesk; your team follows guided workflows and gets AI-driven suggestions. Fewer escalations and repeat calls.
In 3 steps to your connected service platform.
We help you map customers, assets, and processes. Set up the customer portal, ticket and work order flows, and optional machine data connections.
Define templates, spare part catalogs, and team roles. Enable internal collaboration and customer communication so everyone works from one place.
Your service team and customers work in one connected platform: from first contact to work orders, spare parts, and predictive insights—with the intelligent assistant supporting every step.
Whether you are an OEM or an integrator, WAKU Care scales from a few assets to large fleets of machinery and robots.
Why service teams choose WAKU Care.
Customer Voices
How WAKU Care Drives Customer Wins
"WAKU Care plays a crucial role in our support and maintenance strategy. It is an excellent software equipped with numerous AMR-specific and highly intelligent functionalities. This guides our technicians throughout the entire process and enables our customers to monitor their AMR assets seamlessly."
Dr. Andreas Bahke
Vice President Robotics
"WAKU Robotics' products were a natural choice for us. Their technology seamlessly integrates with our logistics solutions, enhancing our ability to deliver top-notch service and efficiency to our clients."
Dominik Nemeth
CEO
"With WAKU Care, we found the optimal solution to ensure our customers the highest efficiency and reliability in operating their robot fleets. I would also like to highlight the easy integration of WAKU Care into our service team’s processes."
Daniel Künstner
Sales Manager
"Integrating WAKU Care into our operations has been a game-changer for us. It has allowed us to stay ahead of potential issues, optimize our maintenance processes, and deliver the best possible service to our clients."
Dominic Harnisch
CEO
"With WAKU Care we can monitor the system, we can see what the device is doing as well as all statistics. We can also see errors, states of charge, and all we need to do our job."
Lutz Schmidt
Senior Project Manager
"Transparency is the key to effectiveness. WAKU Care helps us make this information advantage easily accessible and keep lifetime service as lean as possible."
Franz Humer
CEO & Co-Founder
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