Success Story
Scaling robot fleet servicing with WAKU Care: DEXORY's story
Summary
DEXORY is on a mission to transform logistics with cutting-edge autonomous robots that deliver real-world data insights to warehouse operators worldwide. As the company scaled its fleet from a handful of robots to hundreds across multiple continents, keeping those machines running — reliably, efficiently, and at pace — became the defining operational challenge. The answer was WAKU Care.
DEXORY
Transforming logistics with autonomous robots and real-world data insights for warehouse operators worldwide.
Headquarter in Wallingford, UK
Robotic Manufacturer with inhouse service team
200+ employees
Business Challenge
How do you scale a robotics maintenance operation 10x in two years without letting service quality slip?
DEXORY's warehouse robots operate in high-pressure logistics environments where any downtime means real costs for clients. As the fleet grew rapidly, the service team faced a growing problem: existing maintenance platforms were slow, cumbersome, and simply not built for the speed that field engineers needed. Creating a single work order could take engineers more than three hours — time that should have been spent fixing robots, not battling software. DEXORY needed a platform that could keep pace with their ambition: a tool that would put critical insights and clear task direction in the hands of field engineers the moment they arrived on site, while giving leadership the operational visibility to manage a globally distributed fleet.
Transformation
Rather than settling for an off-the-shelf tool, DEXORY found a true partner in WAKU. From the very first conversations, it was clear this was more than a software purchase — it was a shared vision.
We had a vision of what we really wanted, and WAKU aligned with that vision. But it was also a true partnership. When we spoke to the team, it was: 'This is a product we need!' — and we could work together to build something really tangible for the future.
Andy Curtis, Head of Client Operations, DEXORY
Working side by side with the DEXORY service team, WAKU Care was refined and evolved to meet the specific demands of robot fleet maintenance at scale. New feature requests weren't filed away — they were acted on. The bulk work order feature is a prime example.
Before, in previous platforms, creating work orders was a tedious operation taking over three hours. Speaking to the WAKU team, they managed to create a feature which narrows it down to ten minutes. It has been instrumental in our working processes.
Alex Harding, Lead Service Engineer, DEXORY
That single improvement — a 94% reduction in administrative time — freed DEXORY's engineers to do what they do best: keeping robots running and clients happy.
Business Benefits
94% time saved
Work order creation reduced from 3 hours to 10 minutes with bulk work order feature
10× fleet scale
Maintenance operations grew from a handful of units to hundreds of robots globally in under two years
Faster field fixes
Engineers arrive on-site with instant insights and clear direction — no wasted time, no guesswork
Streamlined ops
End-to-end service workflows consolidated into a single platform, enabling consistent quality at scale
True partnership
Continuous feature development and responsive support kept pace with DEXORY's fast growth
The Solution: WAKU Care
WAKU Care is the central nervous system of DEXORY's service operation. From the moment a field engineer heads to a site, WAKU Care gives them everything they need: a live view of robot status, prioritised task lists, and guided maintenance workflows — all built for speed and simplicity. For the DEXORY service team, the simplicity of the platform isn't just a convenience — it's a competitive advantage. In the high-stakes world of warehouse logistics, there is no time for complex software.
It's quick, it's easy. Our guys are in the warehouses. When they're working on robots, they want to be working on robots. They want quick insights into what's happening, and quick direction of what they've got to do when they get to site.
Andy Curtis, Head of Client Operations, DEXORY
Behind the scenes, WAKU's team has maintained an exceptional level of ongoing communication and collaboration — something the DEXORY team notes is rare in the industry.
Ongoing communication with WAKU has probably been some of the best I've experienced personally within the industry. They have been more than helpful during the whole process.
Alex Harding, Lead Service Engineer, DEXORY
Looking Forward
DEXORY's ambition doesn't stop here. With an ever-growing global fleet and new client deployments underway, the partnership with WAKU is set to deepen further. For Alex Harding and the service team, WAKU Care has already proven to be more than a tool — it has been foundational to building a world-class service function.
WAKU Care has been a big part of me progressing the service team here at DEXORY. Simply, it makes it easy — it allows us to fix robots quickly. I'm looking forward to continuing our collaboration.
Alex Harding, Lead Service Engineer, DEXORY
Thank You, Dexory Team!
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